According to Doctor William Glasser, psychologist and author of "Choice Theory", the reason people are dissatisfied with their employment is typically because they are dissatisfied with 1-3 people at work. He continues, "For most of us, work is the defining component of our lives. What do you do? is often the first question asked when you meet someone. Unhappiness, not so much with the job itself, but with the person you work for or the people you work with, is a leading cause of low quality work." What if there is a teachable and sustainable way to get past this dissatisfaction and create greater synergy even with difficult people? There is.
Learn to communicate tactfully, clearly and candidly. Coaching is frequently about problem solving, accountability and opportunity optimization. Nothing in a business happens unless there is dialogue and healthy interaction. Everything starts with communication.
Good communication leads to understanding—understanding of business expectation, understanding the business of strategy, understanding each other’s roles, responsibilities and performance targets. If you have good coaching, feedback, and communication skills, you begin to lead your team towards better understanding and better connections.
WindRiver Strategies delivers Coaching skills in four platforms. First, we teach the Q7 approach to coaching. These are seven principles that enable great communication, personal growth and sustainable outcomes. They are:
A. Building the Coaching Relationship: Establishing Connection through Trust and Rapport
B. Creating the Vision: Affirming and Expanding Potential
C. Effective Communication: Inquiring, Listening & Expressing
D. Learning: Clarity & Awareness
E. Design: Intention, Agreement & Progress
G. Supportive Systems & Structures
Secondly, we teach the Emergenetics model to understanding people's Thinking and Behavioral attributes. This would provide you with insight into your workforce and allow you to "tap into the science of success". There is a host of topics that can be addressed through this compassion and insight tool like: Building Your Influence, Increasing Team Performance, Conflict Resolution...
Thirdly, we teach Common Paradigms through which people see their world and choose to behave. As a Manager and Leader these insights are priceless. When people begin to understand how they fit and why they matter to you and the business. And you begin to understand what the individual team member is interested in. What motives them? What needs do they have? Then, you can merge the company’s needs and expectations with the employees needs and expectations creating an opportunity to unlock discretionary performance … performance above and beyond the bare minimum requirement for people to simply hang on to their jobs and show up to work every day.
An example of a Common Paradigm, is the interaction of Choice and Control management. The more you can interact with someone through your ability to communicate and influence versus control and coerce, then the more likely they will choose to be a more productive version of themselves. Why? In short, they are taking greater ownership of their role and responsibilities because "they want to". This can be taught and coached. And YES...this application to every relationship in your life. (spouse, partner, kids, etc.)
Fourthly, we teach the Science of How To Be Happy...even at work. Research shows (not surprisingly) that productivity increases when we are happy. Data across industries shows a 31% increase, in sales it is a 37% increase and physician productivity is up 19%. You will leave your certification classes with an ability to teach people to be happy.
Interested in gaining professional level executive coaching skills? Register here. Or, call us at 678-608-5416 and let's talk.
In addition to skill-building on the coaching competencies, the workshop covers collecting data, establishing action plans, measuring and tracking results, and planning and managing the coaching program, to meet the specific needs of learning professionals. The content of this program is based on the ASTD Competency Study and helps in preparation for obtaining the CPLP™ credential. The ASTD Coaching Certificate is aligned with the International Coach Federation (ICF) Code of Ethics and the ICF Core Coaching Competencies.
ASTD Certificate Programs are learning events and a certificate is awarded to participants upon successful completion of the program.